IT/Help Desk: Office of Information Technology

College of Dentistry faculty, staff and students can find most College of Dentistry IT information on our Intranet. Some of the information you may find useful:

Submit a Work Request

  • Phone: 352-265-0526. This number is answered 24/7. Between 8 a.m. and 5 p.m., you can expect immediate help in problem resolution. After 5 p.m., and on weekends and holidays, we use an “on-call” system; you can expect a return call within 30 minutes.
  • Web: https://helpdeskuf.shands.ufl.edu/login. Once you log in and submit a service request, it will only take a few minutes to create the request and your issue will quickly be routed to the same people who currently handle our support for hardware and system applications. If a problem you’re having is causing a work stoppage, you should call 265-0526 rather than using the self-service website. NOTE: If you’re not at the HSC when you’re trying to reach the IT help desk website, you’ll need to be connected via VPN before trying to log in.